01 Information We Collect
To provide you with a secure, personalised service that meets your needs, 8id collects various categories of information depending on how you interact with our platform.
Information you provide directly:
- Full name as per identification card or passport
- Date of birth for age verification
- Email address and phone number
- Current residential address
- Bank account details or payment method information for processing deposits and withdrawals
- Identity document for the KYC process (copy of national ID or passport)
- Proof of residence for verification purposes
Information collected automatically:
- IP address and network information
- Device type, operating system, and web browser used
- Game session data including play time, wagers, and game outcomes
- Financial transaction records
- Account activity logs maintained for security purposes
- Cookie data and similar tracking technologies (see section 5)
8id does not knowingly collect information from individuals under the age of 18. Should we discover that such information has been collected inadvertently, it will be deleted immediately and the relevant account will be terminated.
02 How We Use Your Data
The information we collect is used for the following purposes only, and none of your information will be used for any purpose other than those stated here without your prior consent:
| Purpose of Use | Types of Data Involved |
|---|---|
| Account management and verification | Name, email, date of birth, KYC documents |
| Processing of deposits and withdrawals | Bank details, transaction records |
| Fraud prevention and anti-money laundering | All data categories |
| Providing customer support | Communication records, account data |
| Platform improvement and user experience enhancement | Session data, activity logs |
| Sending account-related communications | Email, phone number |
| Compliance with legal and regulatory requirements | Transaction records, identification documents |
We also use data in aggregated and anonymised form for internal analytics and platform performance reporting. Data in this form cannot be traced back to any specific individual.
03 Legal Basis for Data Processing
8id processes your personal data on one or more of the following bases:
- Contract performance: Data processing required to deliver the services you registered for, including account management and payment processing.
- Legal obligation: Processing required by applicable law, including KYC requirements, anti-money laundering (AML) obligations, and financial record retention.
- Legitimate interest: Processing for platform security, fraud prevention, and service improvement purposes that do not affect your fundamental rights.
- Consent: For processing that requires your explicit consent, such as optional marketing communications. You may withdraw this consent at any time.
04 Sharing Information with Third Parties
8id does not sell or rent your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:
- Service providers: Third parties that assist us in operating the platform, including payment processing providers, KYC verification services, and cloud infrastructure providers. All such parties are bound by strict confidentiality agreements.
- Game developers: Minimum technical data required to ensure games function correctly — no personally identifiable information is shared without a clear necessity.
- Relevant authorities: When required by law, court order, or a regulatory body with valid jurisdiction. In such cases, we disclose only the minimum information necessary.
- Business acquisition parties: In the event of a merger, acquisition, or asset sale, your data may be transferred — but this privacy policy will continue to apply, or you will be notified of any changes.
In all cases of data sharing, 8id only discloses information that is strictly necessary for a specific purpose. We never grant broad access to our entire customer database to any external party.
05 Cookies & Tracking Technologies
Platform 8id uses cookies and similar technologies to enhance your experience and enable certain platform features to function correctly.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as secure login, game sessions, and security. These cookies cannot be disabled as they affect key platform functionality.
- Performance cookies: Helps us understand how users interact with the platform for improvement purposes. Data is collected in aggregate and anonymised form.
- Preference cookies: Stores your preferences such as interface language and personal settings to enable a more personalised experience.
- Analytics cookies: Used to measure overall platform usage and page performance. Data collected does not contain information that directly identifies you.
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the platform 8id.
06 Data Retention Period
8id retains your personal data for as long as your account is active and for an additional period following account closure as required by law. Our general principles are:
- Active account data is retained for as long as the account remains active and for a minimum of 5 years after account closure for legal compliance purposes.
- Financial transaction records are retained for a minimum of 7 years in accordance with applicable legal requirements.
- Customer support communication logs are retained for 3 years for reference and complaint resolution purposes.
- Data collected solely on the basis of your consent — such as marketing communications — will be deleted within 90 days of your withdrawal of that consent.
When data is no longer needed and there is no legal obligation to retain it, 8id will delete or destroy that data using secure methods.
07 Your Rights Regarding Personal Data
As a data subject, you have the following rights, which you may exercise at any time by contacting our support team 8id:
- Right of access: You have the right to obtain a copy of the personal data we hold about you, including information on how it is used.
- Right to rectification: If your data is inaccurate or incomplete, you have the right to request an immediate correction.
- Right to erasure: In certain situations, you have the right to request deletion of your personal data — however, this may be limited where a legal obligation to retain the data exists.
- Right to restrict processing: You may request that we restrict how we process your data in certain circumstances.
- Right to data portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
- Right to object: You may object to the processing of your data based on our legitimate interests, including for direct marketing purposes.
- Right to withdraw consent: For processing that relies on your consent, you may withdraw it at any time without affecting the validity of any processing carried out prior to withdrawal.
To submit any request relating to your privacy rights, please contact our support team 8id via live chat or email at [email protected]. We will process your request within 30 business days.
08 Data Security Measures
8id implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction:
- 256-bit SSL encryption for all data in transit between your browser and our servers
- Encryption of sensitive data at rest within the database
- Role-based access control — staff may only access data necessary for their job responsibilities
- Regular access audits to detect any suspicious activity
- Intrusion detection and prevention systems (IDS/IPS) operating 24/7
- Regular data backups stored at a secure, separate off-site location
- Regular information security training for all staff handling customer data
- Regular security assessments and penetration testing by independent third parties
While we take all reasonable steps to protect your data, no system is entirely immune to all threats. We therefore encourage you to take personal protective measures as well, such as using a strong, unique password and never sharing your login credentials with anyone.
09 International Data Transfers
In the course of operating the platform 8id, there are situations where your personal data may be transferred to or processed in countries other than Malaysia. This occurs primarily when we use international cloud infrastructure providers or global technical support services.
In all cases of international data transfers, 8id ensures:
- Transfers occur only to countries or parties that provide an adequate level of data protection
- Comprehensive data processing agreements are signed with all third-party providers
- Additional protection measures such as end-to-end encryption are applied to all cross-border data transfers
10 Changes to This Privacy Policy
8id reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When material changes are made:
- We will display a clear notice on the platform at least 14 days before changes take effect
- For significant changes, we will send a notice directly to your registered email address
- The "last updated" date at the top of this policy will be updated
Continued use of the platform 8id after the effective date of the changes means you accept the updated policy. If you do not agree, you have the right to close your account and request a withdrawal of any valid remaining balance.
11 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 8id, please contact us via:
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
- Email: [email protected] (no clickable link — please copy this address into your email client)
Our team is committed to responding to all privacy-related enquiries within 5 business days. For formal requests regarding your data rights, the processing period is up to 30 business days.
For a more complete understanding, please also read Terms & Conditions and the policy Responsible Gaming of ours that supplements this Privacy Policy.