Terms & Conditions 8id – Terms of Use for Malaysia's Entertainment Platform

01. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and 8id ("Platform", "we", or "us"). These terms govern your use of the website 8id, mobile app, and all services offered through our platform.

Continued use of the platform means you accept these Terms in full, including any updates or amendments made from time to time. You also agree to be bound by our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

02. Account Eligibility

To open and use an account 8id, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration. Our platform does not accept underage members under any circumstances.
• Not a resident or citizen of regions where online gambling is prohibited under local law.
• Having full legal capacity to enter into a binding contract.
• Not currently enrolled in an active voluntary self-exclusion programme with any gambling platform.
• Not acting on behalf of a third party or employer in any capacity related to professional betting.

8id reserves the right to request documentary proof to verify your eligibility at any time. Failure to provide the required documents may result in account suspension until verification is complete.

03. Registration & Identity Verification (KYC)

When registering an account at 8id, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and other required details. Providing false information is a serious violation that may result in account closure without notice.

The KYC (Know Your Customer) verification process will be initiated before your first withdrawal or when your account reaches a certain transaction threshold. Documents typically required include:

• A valid copy of your national identity card or passport
• Proof of current residence (utility bill or bank statement not more than 3 months old)
• Proof of payment method used (if applicable)

Each individual is only permitted to hold one active account only. Multiple account ownership — including accounts registered using family members' or friends' information — is strictly prohibited and may result in the forfeiture of the entire balance.

04. Deposit & Withdrawal

All deposits into the account 8id processed through payment methods supported by the platform, including local bank transfers and digital wallets. Minimum and maximum deposits are subject to limits set according to the chosen payment method.

Regarding withdrawals, the following conditions apply:

• Withdrawals may only be made to the same bank account or payment method used for the deposit, in compliance with anti-money laundering requirements.
• The KYC verification process must be fully completed before your first withdrawal request can be approved.
• Withdrawal processing time is between 1 to 5 business days depending on the chosen method and account verification status.
• Any winnings derived from a bonus that has not yet met the wagering requirement are not eligible for withdrawal until that requirement is fulfilled.
• 8id reserves the right to conduct additional checks on any withdrawal request deemed unusual before approving it.

05. Bonus & Promotions

All bonuses, promotions, and special offers available at 8id subject to their respective specific terms stated alongside the relevant offer. General terms applicable to all bonuses are as follows:

• Bonuses may only be claimed by eligible members in accordance with the terms of the relevant offer.
• The wagering requirement must be met in full before any winnings from a bonus can be withdrawn.
• Attempting to abuse the bonus system through bet hedging, multiple accounts, or other methods deemed fraudulent is prohibited and may result in bonus forfeiture and account closure.
• 8id reserves the right to withdraw or modify any bonus offer at any time with reasonable notice.
• Unused bonuses will expire automatically upon the end of the specified validity period.

06. Game Rules

All games available on the platform 8id have their own rules set by the respective game developers. Users are responsible for understanding the rules of each game before placing a wager.

Some general principles that apply to all games on 8id:

• Game results are final and cannot be disputed except in cases of proven technical failure that affected the outcome.
• In the event of a technical disruption or internet connection failure during gameplay, 8id will take fair action based on verified server records.
• The use of automated software (bots), betting algorithms, or any method that provides an unfair advantage is strictly prohibited.
• Minimum and maximum wagering limits apply to each game and may vary by game type and member category.

07. Prohibited User Conduct

User 8id is strictly prohibited from engaging in the following activities:

• Attempting to hack, breach, or disrupt the platform's systems and infrastructure.
• Use of any software designed to automatically process platform information without written authorisation.
• Money laundering or financing of illegal activities through the platform.
• Sharing or selling your account to another party.
• Use of offensive language, threats, or harassment when communicating with the support team or other users.
• Making false claims or submitting falsified documents for KYC or withdrawal purposes.
• Coordinating bets across multiple accounts to exploit the bonus system (bonus abuse).

Violation of any of the above rules may result in immediate account closure, balance forfeiture, and legal action where applicable.

08. Account Suspension & Closure

8id reserves the right to suspend or close the account of any user for the following reasons, without prior notice in serious cases:

• Violation of any part of these Terms and Conditions.
• Fraud, identity falsification, or suspicious activity.
• Failure to complete the KYC process within the specified timeframe.
• Account closure requested by the user.
• If the relevant authorities issue a written directive to us.

In the case of account closure at the user's request, any valid balance will be processed for withdrawal once all reviews are complete. In the case of closure due to a violation, 8id reserves the right to withhold balances until the investigation is complete.

09. Liability Limits

Platform 8id provided on an "as is" and "as available" basis. While we make every effort to ensure a consistent and reliable service, we cannot guarantee that the platform will operate without interruption at all times.

8id will not be held liable for:

• Financial losses resulting from game outcomes or wagering decisions.
• Service disruptions due to planned or unplanned system maintenance.
• Losses arising from a user's failure to safeguard their account credentials.
• Indirect, consequential, or punitive damages arising from the use of the platform.

Maximum liability limit 8id under any circumstances is limited to the user's actual deposit value within the 30 days preceding the claim.

10. Amendments to the Terms

8id reserves the right to modify, add, or remove any part of these Terms at any time. Any changes will be communicated to members via registered email or a prominent notice displayed on the website.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and withdraw any eligible balance.

11. Complaint & Dispute Resolution

If you have a complaint or dispute relating to gameplay, transactions, or any aspect of the platform, the following steps must be followed:

• Step 1: Contact support team 8id via live chat or email by providing full details of your complaint.
• Step 2: Our team will investigate complaints within 5 business days and provide a written response.
• Step 3: If a resolution is not reached, the complaint may be escalated to a senior manager for review.
• Step 4: As a final step, disputes that cannot be resolved internally may be referred to the relevant independent dispute resolution body.

All complaints must be submitted within 30 days from the date of the incident. Complaints submitted after this period may not be processed.

12. Related Policies

These Terms and Conditions should be read together with the following policy documents, which together form your complete agreement with 8id:

• Privacy Policy — governs how we collect, process, and protect your personal data.
• Responsible Gaming Policy — describes the game management tools and support resources available.
• Specific terms for each promotion and bonus are stated alongside the relevant offer on the Promotions.

In the event of a conflict between these general Terms and Conditions and the specific terms of a promotion, the specific promotion terms shall take precedence within that scope only.